Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Maria Maul

Maria Maul

November 8, 2024

5  out of  5
rating by Maria Maul
"This team was very helpful. They explained the cost of each part of the auto insurance. They were very supportive and professional."
We responded:
"Thanks Maria for the 5 star re view. Our team works hard to help and explain each part of your insurance. Please tell your family and friends we are here to help. Thanks, Charlene"
Profile photo of Saryl Domgost

Saryl Domgost

November 8, 2024

5  out of  5
rating by Saryl Domgost
"Great customer service."
We responded:
"Saryl, thanks for your 5-Star review. We appreciate you taking the time to let us know you feel we do great customer service. Please let your family and friends know. Thanks, Charlene "
Profile photo of JOHN BERNETHY

JOHN BERNETHY

September 28, 2024

5  out of  5
rating by JOHN BERNETHY
"Always treated as like I’m family. They are friendly, courteous, and always listen to and answer my questions as well as willing to help me however they can. Insurance rates go up every year and most people don’t realize it is not their fault. It’s the world we live in now-a-days. Glad to have Charlene as my insurance agent for sure!!"
We responded:
"Good morning John, I appreciate you taking the time to write this amazing review. We want our clients to feel like family. Understanding insurance & rate changes is an ongoing issue. Our agency works hard to help make it as easy as possible. Please let others know we are here to help. Thanks Charlene"
Profile photo of Melba Brewer

Melba Brewer

September 28, 2024

5  out of  5
rating by Melba Brewer
"Charlene is a Wonderful sweet woman. I am so happy she is my insurance agent."
We responded:
"Thanks Melba for the 5-Star review and your sweet words. I am blessed to have clients like yourself. Letting others know how you feel about my agency helps others possibly give us a call for help. Thanks again Charlene "
Profile photo of Tara Neal

Tara Neal

September 27, 2024

5  out of  5
rating by Tara Neal
"Erika Martinez has been so helpful and so patient with me. The best experience I have ever had with an insurance company. Getting homeowners insurance has been a little tough but she has definitely made it a little smoother for us."
We responded:
"Good morning Tara. Thanks so much for the 5-Stars. Erika works hard to make sure the homeowners experience is as easy as possible. Please tell your friends about her and how she helped. Charlene Ingram State Farm is here to provide knowledge and give you the best advice. Have a blessed day Tara. Thanks Charlene "
Profile photo of Stephanie Jones

Stephanie Jones

September 25, 2024

5  out of  5
rating by Stephanie Jones
"Friendly, patient and informative! I have been when Charlene Ingram for about 10 years. She and her team always desire to make sure you are insured and knowledgeable about your coverage."
We responded:
"Thanks Stephanie for the 5 Stars and your nice comments about our team. We appreciate your loyalty for 10 years. Every person has different insurance needs and making sure you are insured correctly is our job. Please tell your friends about us. Thanks again, Charlene"
Profile photo of quasy and aariyah Warren

quasy and aariyah Warren

September 17, 2024

5  out of  5
rating by quasy and aariyah Warren
"Erika was so helpful and informative and she went over and beyond to help me! I am so happy with the services that was delivered!"
We responded:
"Good morning Quasy and Aariyah. Thanks for your 5-Star review. Erika goes beyond to help and knows what is best for you. Making sure you are happy is her goal. Please let your family and friends know we are here to help with all your insurance needs. Thanks Charlene "
Profile photo of Melissa Monse

Melissa Monse

September 11, 2024

5  out of  5
rating by Melissa Monse
"The staff was friendly and professional. Thanks ladies!"
We responded:
"Thanks Melissa for your 5-Star review. We appreciate your comment about our friendly and professional staff. Please let your family and friends know we are here to help. Have a blessed day. Thanks again Charlene "
Profile photo of Julie Bothman

Julie Bothman

August 30, 2024

5  out of  5
rating by Julie Bothman
"Erika Martinez. I’ve had to call her quite a bit this month each time she was so polite and listened. She said that’s what we’re here for. Made me feel so much better. Very knowledgeable. Thank you for taking so much time for me and my questions and changes."
We responded:
"Good morning Julie, hope you had a good Labor Day weekend. Erika goes beyond to help her customers. She is very knowledgeable and tries hard to get answers to all your questions. Thanks for taking the time to give this nice review. Charlene"
Profile photo of Whitney Hatten

Whitney Hatten

July 17, 2024

5  out of  5
rating by Whitney Hatten
"Always very helpful, they work hard to get you the best rates and discounts."
We responded:
"It is our pleasure Whitney to help get your best insurance rates and understanding what works for you. Charlene Ingram State Farm appreciates you take the time to write this review and give us 5 Stars. Have a blessed day."
Profile photo of Michael Gentsch

Michael Gentsch

July 13, 2024

4  out of  5
rating by Michael Gentsch
"Her people are on top of things!"
We responded:
"Thanks Michael for your 4 star review. Charlene Ingram State Farm always strives to be on top of your insurance issues. Anytime you need us we are here to help. Thanks again, Charlene "
Profile photo of Clint McAnally

Clint McAnally

June 20, 2024

5  out of  5
rating by Clint McAnally
"Charlene Ingram State Farm has been great to my wife and myself over the years. Very informative and very helpful when things are not going our way. It’s good to know they have our back."
We responded:
"Good morning Clint, helping our long time friends is important to Charlene Ingram State Farm. Our team works to stay up on all the issues to help. Thanks for the 5-Star review, Charlene"
Profile photo of Cathie Porterw

Cathie Porterw

June 19, 2024

5  out of  5
rating by Cathie Porterw
"Everyone at Charlene Ingram’s State Farm Insurance Company was extremely helpful recently when I had to file a claim for a Collision. They made getting my car repaired a quick and easy process. I highly recommend Charlene Ingrams State Farm for your insurance needs."
We responded:
"Cathie, Charlene Ingram State Farm truly appreciates your kind words and your 5-Star review. So glad our help made it quick and easy for you. Helping our friends in a time of stress is what we do. Thanks Charlene "
Profile photo of amber morgan

amber morgan

June 19, 2024

5  out of  5
rating by amber morgan
"This office was very helpful while dealing with my totaled truck. If it wasn't for Renee I would probably still be waiting for someone to call me back on it. Thank you for all your help."
We responded:
"Thanks Amber for taking the time to give our office your 5 Star review. Renee goes beyond to help with our policy holder’s needs. Charlene Ingram State Farm is always here to help. Thanks Charlene "
Profile photo of Tom Tennimon

Tom Tennimon

April 19, 2024

5  out of  5
rating by Tom Tennimon
"Great service"
We responded:
"Charlene Ingram State Farm Agency truly appreciates your 5 Star review. Letting others know our service is great, helps us make the insurance experience better. Thanks Charlene "
Profile photo of Lori Puckett

Lori Puckett

April 3, 2024

5  out of  5
rating by Lori Puckett
"Ozkar is absolutely amazing. He helped me set up an auto policy in Longview and I currently live in Alaska. He made the transaction seamless, easy and enjoyable. I would recommend Ozkar for any of your insurance needs. You will not be disappointed. Amazing service!"
We responded:
"Good morning Lori, Thanks for you 5 Star review and your awesome/amazing statements about Ozkar. Getting the best auto insurance help is what Ozkar and Charlene Ingram State Farm are here for no matter the issue. A recommendation of Ozkar and words of enjoyable and amazing service go above just words in a review. Thanks again Charlene "
Profile photo of Rickye Aldaco

Rickye Aldaco

March 28, 2024

5  out of  5
rating by Rickye Aldaco
"I stopped in the office with questions about my "beacon". Renee helped me from beginning to end. Explained the application and answered all my questions! Customer service was awesome!"
We responded:
"Thanks Rickey for the awesome review. Renee works hard to explain & encourage customers to use the Drive Safe beacon. It is for your advantage to use. Charlene Ingram State Farm wants to make sure everyone benefits. Charlene"
Profile photo of Roger Mackley

Roger Mackley

March 11, 2024

5  out of  5
rating by Roger Mackley
"Always take wonderful care of us, knowledgeable also!"
We responded:
"Roger Mackey, Charlene Ingram State Farm always tries to make insurance easier on our friends. Our team works to stay up on all the issues to help. Taking care of you is important to us. Thanks for your 5-Star review, Charlene "
Profile photo of Julijo Barker

Julijo Barker

February 28, 2024

5  out of  5
rating by Julijo Barker
"Just finished adding another car on my insurance. I'm at work, so it was all by phone, stopping as I needed to in order to operate machinery safely. I've been with Charlene Ingram State Farm Insurance since I moved back to the area almost 6 years ago, and I have always had a great experience."
We responded:
"Thank you so much for taking the time to review our agents. It’s a great luxury that we have things like SFConmect to text our busy customers. Feel free to text us anytime. Even if it’s to brag about popping a Willy on your heavy machinery 😄 "
Profile photo of Roshunda Floyd

Roshunda Floyd

February 28, 2024

5  out of  5
rating by Roshunda Floyd
"Charlene Ingram is great! she walks with you and help you find the best ates for your needs. Very patient and won't stop until you understand your policy!"
We responded:
"It is our pleasure Roshunda to help people get their best insurance rates. Helping understand what works best is our job. Charlene Ingram State Farm appreciates you taking the time to write this review & giving us 5 stars. "
Profile photo of Gabriel Rojas

Gabriel Rojas

February 22, 2024

5  out of  5
rating by Gabriel Rojas
"La atención que tengo con ellos es excelente, me ayudan en todo y son eficientes."
We responded:
"Thanks Gabriel for taking the time to give our office the 5 stars. Charlene Ingram State Farm’s staff works to provide excellent service. Please tell your family and friends. Thanks Charlene "
Profile photo of Stephanie Bow

Stephanie Bow

February 21, 2024

5  out of  5
rating by Stephanie Bow
"Erika is awesome!! She went above and beyond to help me switch to State Farm after having multiple issues with my former insurance. Very pleasant, understanding and willing to go the extra mile!!"
We responded:
"Good afternoon Stephanie, Thanks for your 5 Star review and your awesome statements about Erika. Erika works hard to make changes on insurance issues easier. Please let your friends and family know Charlene Ingram State Farm is here to help. Thanks Charlene"
Profile photo of Buddy Parker

Buddy Parker

January 27, 2024

5  out of  5
rating by Buddy Parker
"I have found Mrs Ingrams State Farm insurance company extremely attentive to my insurance needs"
We responded:
"Mr Parker we appreciate you kind words about our service. Charlene Ingram State Farm works to make buying insurance easier for you. Our staff tries to make our friends feel comfortable if you come into our office or on the phone. Please tell you friends Thanks Charlene"
Profile photo of Noe Campos

Noe Campos

January 23, 2024

5  out of  5
rating by Noe Campos
"She was very helpful and very informative helped outa lot"
We responded:
"Noe, thanks so much for your 5 Star review. Your business is very important to us. We are always here to help. Please tell your friends and family"
Profile photo of Jennifer Morgan

Jennifer Morgan

December 12, 2023

5  out of  5
rating by Jennifer Morgan
"I love dealing with Renee and Daniel"
We responded:
"Jennifer, we appreciate you taking the time to give Renee & Daniel the 5 Star review. Please let your family & friends know they make insurance issues as easy as possible. Thanks Charlene "